Postage & Turnaround

TURNAROUND TIMES:

We know how important it is to get your products as quickly as possible. We manufacturer all of our products from scratch and all of our designs are original to Pretty Suds. We keep hundreds of products in stock at one time so we can turnaround orders faster than most suppliers. Please read our current turnaround times until dispatch are -
  • Up to 40 units - 5 working days
  • Up to 250 units - 10 working days
  • Up to 600 units - 15 working days
  • Up to 1000 units - 20 working days
  • 1000 units and over - TBA

 

UK POSTAGE COSTS:

We use Parcelforce for all of our large parcels. This is a next day tracked service and will keep you up to date via text when your order is on the road. Our postage costs are very competitive and start from £3.95 up to 5kg in weight. The cost increases by just £1 every 5 kg until it hits 35kg (£9.95) in which it caps in price.

Please note we cannot add to an order once it has been placed.

 

RETURNS:

If your product is not to the standard you were expecting we will happily refund the full transaction with photo evidence or return of order. 

You are welcome to return any products within two weeks of purchasing for a full refund on each product as long as the product still remains in the condition it was bought when returned. We do not refund postage unless the products are faulty so please be aware of possible return costs.

 

DAMAGES IN TRANSIT:

There's nothing worse than receiving a bath bomb that has turned to dust because somewhere along it's travels it faced a traumatic experience. We will happily refund or credit your account for any damages with photo evidence or return of order.

 

INTERNATIONAL POSTAL CHARGES:

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